Training
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs - FiveStar Training.
FiveStar Training consists of multiple different training options that allows you to pick the level of information you need.
- Watch one of our "Take Five" videos for instruction from FedLoan Servicing staff that is less than five minutes long.
- Attend a webinar.
- View our presentation handouts for high level details.
- Watch one of our tutorials for step-by-step instructions on specific tasks.
- Utilize our toolkits to help establish awareness campaigns on your campus.
Training Topics Expand All
Public Service Loan Forgiveness
Want to learn more about the Public Service Loan Forgiveness (PSLF) Program? As the sole servicer for the PSLF Program, we will review the eligibility requirements, borrower experience, and resources for our school partners.
Exit Counseling
Looking for tips or strategies to improve your school's Exit Counseling program? These materials provide an overview of how to increase the success of your Exit Counseling strategies to help guide borrowers to successful repayment.
Federal Updates
What's going on in Washington? Scott Miller, the Director of Federal Relations for the Pennsylvania Higher Education Assistance Agency (PHEAA) offers his valuable insights on hot topics in the education industry-directly from Capitol Hill. Representing the Agency since 1998, Scott is the primary liaison between PHEAA and the U.S. Congress, the U.S. Department of Education, and other federal agencies.
Developing a Financial Literacy & Default Prevention Program
Interested in creating, re-inventing, or enhancing your school's financial literacy and delinquency management program? These materials address campus involvement, creative solutions, and measuring success.
- TAKE 5 Video
- Sign up for a Financial Literacy & Default Prevention Program Webinar
- Presentation Handout (PDF)
- NSLDS Mail Merge Tutorial (SWF) - Adobe Flash Plugin Required -
- Before You Owe Worksheet for Borrowers (PDF)
- Before You Go Worksheet for Borrowers (PDF)
IBR/Repayment Plans
Does Income-Based Repayment (IBR) intimidate or confuse your students? Check out our repayment plan training resources. Learn more about IBR and other repayment plans available to borrowers.
Borrower Experience
Are you looking for a better understanding of your students interaction with FedLoan Servicing? These resources provide a complete overview of the support and services borrowers receive from FedLoan Servicing.
School Services & Support
Are you interested in learning more about the different ways FedLoan Servicing supports your school? These resources will offer complete insight in the support and services schools receive from FedLoan Servicing.
- TAKE 5 Video
- Sign up for a School Services & Support Webinar
- Presentation Handout (PDF)
- NSLDS Mail Merge Tutorial (SWF) - Adobe Flash Plugin Required -
- YouCanDealWithIt.com
- FedLoan Servicing Publications
Supporting Content
Customized Training
Request an interactive training webinar customized to your school's portfolio and unique needs.
Contact your sector representative today!
Read Our FAQ
Get answers to your questions about our servicing of your Federal Direct Loan and Put loan volume.