Services for Public Schools
Ensure you are getting updates and information from your designated representative, Lauren Swett.
Opt in for FedLoan Servicing email communications today.
Ensure you are getting updates and information from your designated representative, Lauren Swett.
to receive FedLoan Servicing email communications.
- Public Sector Perspective
- Come Out and See Me!
- Your Opinion Counts
- Key Features of MyFedLoan.org: For Public Schools
Public Sector Perspective
New Tools and Resources
Based on feedback from public sector schools, we've added new features.
| Thumbnail | Feature & Description |
|---|---|
 |
Financial Literacy/Default Prevention Plan (PDF) I recently met in small groups with over 200 school participants to talk about the best practices and core concepts in building a financial literacy/default prevention plan to educate your students. Check out the presentation and the tips and ideas we received from you and your peers. |
 |
National Student Loan Data System (NSLDS) Delinquency Report Instructional Video Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer. |
 |
Before You Owe Worksheet (PDF) Encourages students to record their loan balance and servicer information before they take on additional debt. Should be provided to returning or transfer students. |
 |
Before You Go Worksheet (PDF) Provides students with a convenient location to record the information they learn when reviewing their loan portfolio at Exit Counseling. |
 |
Student Aid Learning Modules We're improving our services by developing MORE tools and resources to help you create a savvy student borrower. YouCanDealWithIt.com has added Student Aid Learning Modules focused on retention, entrance counseling, exit counseling, admissions and recruitment. Chock full of interactive tools, handouts, flyers, and links to the best of the best in student aid, our modules allow you to choose from a variety of approaches which you can easily implement at your school to help educate your student borrowers and keep your cohort default rate low. |
Contact me with any questions on these features!
Come Out and See Me!
- April 22–24—WASFAA Conference, Portland, OR
Your Opinion Counts
Customer Service Surveys
The U.S. Department of Education has provided the second-year performance results for the federal servicers. I am pleased to announce that FedLoan Servicing ranked FIRST in borrower satisfaction. Your feedback has been crucial in improving our service to your students…keep it coming!
We are proud that your students are pleased with our service and hope that you are as well. Overall, we tied for second place among the four federal servicers. But we ranked third in school satisfaction, so we know we have work to do. What more can we do for you and your office?
Learn more about the FedLoan Servicing Bulletin
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call, email, or send a message on Facebook. I'm here to help, and I work for YOU!
Key Features of MyFedLoan.org: For Public Schools
- Take advantage of the financial literacy information available to your students and parents at YouCanDealWithIt.com.
- Use our Default Prevention Plan Builder to establish a default prevention plan on your campus.
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Supporting Content
Contact Your Sector Representative
Lauren Swett is here to help.
By phone
(717) 720-3693 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-1628
By email
lswett@pheaa.org
