Services for Public Schools

Ensure you are getting updates and information from your designated representative, Lauren Swett.

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Public Sector Perspective

New Tools and Resources
Based on feedback from public sector schools, we've added new features.

Thumbnail Feature & Description
FiveStar Training From FedLoan Servicing FiveStar Training From FedLoan Servicing
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs - FiveStar Training.

FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need.
National Student Loan Data System Delinquency Report Tutorial National Student Loan Data System (NSLDS) Delinquency Report Tutorial (SWF)
Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer.

- Adobe Flash Plugin Required -
Before You Owe Worksheet Before You Owe Worksheet (PDF)
Encourages students to record their loan balance and servicer information before they take on additional debt. Should be provided to returning or transfer students.
Before You Go Worksheet Before You Go Worksheet (PDF)
Provides students with a convenient location to record the information they learn when reviewing their loan portfolio at Exit Counseling.
Student Aid Learning Modules Student Aid Learning Modules
We're improving our services by developing MORE tools and resources to help you create a savvy student borrower. YouCanDealWithIt.com has added Student Aid Learning Modules focused on retention, entrance counseling, exit counseling, admissions and recruitment.

Chock full of interactive tools, handouts, flyers, and links to the best of the best in student aid, our modules allow you to choose from a variety of approaches which you can easily implement at your school to help educate your student borrowers and keep your cohort default rate low.

Contact me with any questions on these features!

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Come Out and See Us!

FedLoan Servicing School Sector Representatives are attending the following conferences:

*I will personally attend these events!

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Your Opinion Counts

Customer Service Surveys
The U.S. Department of Education has provided the second-year performance results for the federal servicers. I am pleased to announce that FedLoan Servicing ranked FIRST in borrower satisfaction. Your feedback has been crucial in improving our service to your students…keep it coming!

We are proud that your students are pleased with our service and hope that you are as well. Overall, we tied for second place among the four federal servicers. But we ranked third in school satisfaction, so we know we have work to do. What more can we do for you and your office?

Arrow icon Learn more about the FedLoan Servicing Bulletin

Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call, email, or send a message on Facebook. I'm here to help, and I work for YOU!

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Key Features of MyFedLoan.org: For Public Schools

As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!

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Supporting Content

Contact Your Sector Representative

Lauren Swett

Lauren Swett is here to help.

By phone
(717) 720-3693 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-3103
By email
lswett@pheaa.org

Learn more about Lauren.

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