Services for Proprietary Schools
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- Proprietary Sector Perspective
- Client Testimonials
- Come Out and See Us!
- Your Opinion Counts
- Key Features of MyFedLoan.org: For Proprietary Schools
Proprietary Sector Perspective
New Tools and Resources
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School Portal Tools Based on your feedback, we enhanced the borrower search tools within our School Portal! You can now view these additional borrower account details on:
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Before You Owe Worksheet (PDF) Encourages students to record their loan balance and servicer information before they take on additional debt. Should be provided to returning or transfer students. |
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Before You Go Worksheet (PDF) Provides students with a convenient location to record the information they learn when reviewing their loan portfolio at Exit Counseling. |
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National Student Loan Data System (NSLDS) Delinquency Report Tutorial (SWF) Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer. - Adobe Flash Plugin Required - |
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Student Aid Learning Modules We're improving our services by developing MORE tools and resources to help you create a savvy student borrower. YouCanDealWithIt.com has added Student Aid Learning Modules focused on retention, entrance counseling, exit counseling, admissions and recruitment. Chock full of interactive tools, handouts, flyers, and links to the best of the best in student aid, our modules allow you to choose from a variety of approaches which you can easily implement at your school to help educate your student borrowers and keep your cohort default rate low. |
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FiveStar Training From FedLoan Servicing At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs - FiveStar Training. FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need. |
If you have any questions or concerns about our school products, request an interactive training webinar customized to your school's portfolio and unique needs. I will walk you through an overview of FedLoan Servicing and our borrower tools and services. Contact me directly at wlindsey@pheaa.org to schedule your webinar.
Client Testimonials
"FedLoan Servicing has been very instrumental in ensuring information is accurate and up-to-date. When in doubt regarding any matters, I can freely pick up the phone and call. While on the phone, the representatives are willing to assist and resolve the issue at hand. I really enjoy working with FedLoan Servicing and appreciate the efforts put forth on a daily basis."
Cassandra Rhodes
McKenzie Financial, Inc.
Business Analyst
"As the Director of Financial Aid, I have the pleasure of working with William Lindsey, Proprietary Sector Representative with FedLoan Servicing. Mr. Lindsey and I met a few months after I joined my school in 2012. From the very beginning my experiences have been great.
One great thing about FedLoan's organization is its willingness to provide great customer service to their schools. Working with Mr. Lindsey is a joy, because he genuinely cares about keeping schools in the loop by providing up-to-date information in a timely manner. Mr. Lindsey offers his time without any hesitation. Because of Mr. Lindsey's efforts, I am able to provide important information about the impact of borrowing student loans. "
Tesa Satcher
Director of Financial Aid
ASHA School of Massage
"FedLoan Servicing provides a wealth of information for both schools and student borrowers. Communication with FedLoan Servicing has been both convenient and timely, plus they always follow up with additional information to educate. FedLoan Servicing is a wonderful team to work with. "
Linda Wess
Director of Financial Aid Services
Cambria-Rowe Business College
Come Out and See Us!
FedLoan Servicing School Sector Representatives are attending the following upcoming events:
- April 11-13 - Illinois (ILASFAA)
- April 24-26 - New York (SUNYFAP)
- May 6-7 - Ohio (OASFAA)*
- May 7-10 - EASFAA
- May 12-15 - Virginia (VASFAA)
- May 19-21 - WASFAA
- May 22-24 - Georgia (GASFAA)
- May 22-24 - Florida (FASFAA)
- June 26-29 - Michigan (MSFAA)
- July 14-17 - NASFAA*
*I will personally attend these events!
Your Opinion Counts
Customer Service Surveys
The U.S. Department of Education has provided the second-year performance results for the federal servicers. I am pleased to announce that FedLoan Servicing ranked FIRST in borrower satisfaction. Your feedback has been crucial in improving our service to your students… keep it coming!
We are proud that your students are pleased with our service and hope that you are as well. Overall, we tied for second place among the four federal servicers. But we ranked third in school satisfaction, so we know we have work to do. What more can we do for you and your office?
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call, email, or send a message on Facebook. I'm here to help, and I work for YOU!
Key Features of MyFedLoan.org: For Proprietary Schools
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
- View our Products & Tools to learn about the features available to your school and the third-party service providers you work with to reduce default rates.
- Visit YouCanDealWithIt.com for resources to help students and parents manage their finances.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Supporting Content
Contact Your Sector Representative
Will Lindsey is here to help.
By phone
(717) 720-1529 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-1628
By email
wlindsey@pheaa.org
