Services for Proprietary Schools
Ensure you are getting updates and information from your designated representative, Will Lindsey.
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- Proprietary Sector Perspective
- Client Testimonials
- Come Out and See Me!
- Your Opinion Counts
- Key Features of MyFedLoan.org: For Proprietary Schools
Proprietary Sector Perspective
New Tools and Resources
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School Portal Tools Based on your feedback, we enhanced the borrower search tools within our School Portal! You can now view these additional borrower account details on:
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Before You Owe Worksheet (PDF) Encourages students to record their loan balance and servicer information before they take on additional debt. Should be provided to returning or transfer students. |
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Before You Go Worksheet (PDF) Provides students with a convenient location to record the information they learn when reviewing their loan portfolio at Exit Counseling. |
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National Student Loan Data System (NSLDS) Delinquency Report Instructional Video Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer. |
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Default Prevention Plan Builder Create a delinquency management plan that works for your school. |
If you have any questions or concerns about our school products, request an interactive training webinar customized to your school's portfolio and unique needs. I will walk you through an overview of FedLoan Servicing and our borrower tools and services. Contact me directly at wlindsey@pheaa.org to schedule your webinar.
Client Testimonials
"When it comes to FedLoan Servicing - their products, reports, staff, and customer service - there is no comparison. Our College has worked successfully with PHEAA liaison Will Lindsey - who assists us in a myriad of ways - on how to conduct outreach to our students in order to improve our default management. We would be lost without his superior knowledge, as well as his responsiveness to our requests."
Maritza E.M. Mercado
Director of Compliance
Mandl School
"My experience working with Fedloan Servicing has been great. They have gone above and beyond to provide tools and services so that we can manage our delinquent borrowers. Our Proprietary Sector Representative, William Lindsey, is great to work with on special projects such as the upcoming Special Loan Consolidation program. He also has provided assistance many times on running reports and getting information needed. Furthermore, the service provided to the borrower and our school by the customer service center is exceptional. They work very hard to make sure the borrower understands all options for repayment. The relationship that we have developed with Fedloan Servicing has become invaluable to Huntington Junior College in servicing the borrower. As Default Prevention Specialist, that helps make my job just a little less stressful."
Shawn Beckom
Default Prevention Specialist
Huntington Junior College
"The Charlotte School of Law is very committed to arming its students with the Financial Literacy needed to make educated decisions regarding student loans. To that end, we have made it a policy to track our students' borrowing habits while in school and repayment statistics after graduation.
FedLoan Servicing has played an integral role in our literacy efforts by offering specialized reports to us that track student borrowing characteristics. Our Sector Representative, Will Lindsey, has become personally involved in our effort in this area. FedLoan Servicing has gone beyond 'good customer service' in helping us in this strategic area."
Lauren Mack
Director of Financial Aid
Charlotte School of Law
Come Out and See Me!
Mark your calendars! I will be attending the upcoming events:
- January 23–24—Regions VII & VIII PCCS, Kansas, MO
- February 27–28—Region IV PCCS, Atlanta, GA
- April 16–17—Regions I, II, & III PCCS, Philadelphia, PA
- May 21–22—Region V PCCS, Bloomingdale, IL
I look forward to seeing you there!
Your Opinion Counts
Customer Service Surveys
The U.S. Department of Education has provided the second-year performance results for the federal servicers. I am pleased to announce that FedLoan Servicing ranked FIRST in borrower satisfaction. Your feedback has been crucial in improving our service to your students…keep it coming!
We are proud that your students are pleased with our service and hope that you are as well. Overall, we tied for second place among the four federal servicers. But we ranked third in school satisfaction, so we know we have work to do. What more can we do for you and your office?
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call, email, or send a message on Facebook. I'm here to help, and I work for YOU!
Key Features of MyFedLoan.org: For Proprietary Schools
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
- View our Products & Tools to learn about the features available to your school and the third-party service providers you work with to reduce default rates.
- Visit YouCanDealWithIt.com for resources to help students and parents manage their finances.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Supporting Content
Contact Your Sector Representative
Will Lindsey is here to help.
By phone
(717) 720-1529 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-1628
By email
wlindsey@pheaa.org
