Services for Private Schools
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- Private Sector Perspective
- Come Out and See Me!
- Your Opinion Counts
- Key Features of MyFedLoan.org: For Private Schools
Private Sector Perspective
New Tools and Resources
| Thumbnail | Feature & Description |
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School Portal Tools Based on your feedback, we enhanced the borrower search tools within our School Portal! You can now view these additional borrower account details on:
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Before You Owe Worksheet (PDF) Encourages students to record their loan balance and servicer information before they take on additional debt. Should be provided to returning or transfer students. |
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Before You Go Worksheet (PDF) Provides students with a convenient location to record the information they learn when reviewing their loan portfolio at Exit Counseling. |
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National Student Loan Data System (NSLDS) Delinquency Report Tutorial (SWF) Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer. - Adobe Flash Plugin Required - |
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Student Aid Learning Modules We're improving our services by developing MORE tools and resources to help you create a savvy student borrower. YouCanDealWithIt.com has added Student Aid Learning Modules focused on retention, entrance counseling, exit counseling, admissions and recruitment. Chock full of interactive tools, handouts, flyers, and links to the best of the best in student aid, our modules allow you to choose from a variety of approaches which you can easily implement at your school to help educate your student borrowers and keep your cohort default rate low. |
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FiveStar Training From FedLoan Servicing At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs - FiveStar Training. FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need. |
Quick Links
- See samples of what we send your borrowers from the time we begin servicing their loans until they start repayment. Visit our Borrower Communications Timeline.
- Download deferment, forbearance, Direct Debit forms, and more for your FedLoan Servicing borrowers.
Come Out and See Us!
FedLoan Servicing School Sector Representatives are attending the following upcoming events:
- April 11-13 - Illinois (ILASFAA)*
- April 24-26 - New York (SUNYFAP)
- May 6-7 - Ohio (OASFAA)
- May 7-10 - EASFAA*
- May 12-15 - Virginia (VASFAA)
- May 19-21 - WASFAA
- May 22-24 - Georgia (GASFAA)
- May 22-24 - Florida (FASFAA)
- June 26-29 - Michigan (MSFAA)*
- July 14-17 - NASFAA*
*I will personally attend these events!
Your Opinion Counts
Customer Service Surveys
The U.S. Department of Education has provided the second-year performance results for the federal servicers. I am pleased to announce that FedLoan Servicing ranked FIRST in borrower satisfaction. Your feedback has been crucial in improving our service to your students…keep it coming!
We are proud that your students are pleased with our service and hope that you are as well. Overall, we tied for second place among the four federal servicers. But we ranked third in school satisfaction, so we know we have work to do. What more can we do for you and your office?
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call, email, or send a message on Facebook. I'm here to help, and I work for YOU!
Key Features of MyFedLoan.org: For Private Schools
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
- View our Products & Tools to learn about the features available to your school.
- Visit YouCanDealWithIt.com for resources to help students and parents manage their finances.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Supporting Content
Contact Your Sector Representative
Scott Orris is here to help.
By phone
(717) 720-1505 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-1628
By email
sorris@pheaa.org
