Services for Schools
We make servicing easier for your office by keeping you informed. Here are just some of the ways we help you get started and stay up to date.
Getting Started
- We welcome all new FedLoan Servicing schools with an introductory email and phone call.
- We dedicate a school representative for every sector—public, private, and proprietary. This professional will be managing your school's account.
- We reach out to all of your borrowers whose loan(s) we will be servicing.
Ongoing Support
- Your sector representative is always available to help. This highly trained school specialist has a focused understanding of your sector's needs, as well as the services available from FedLoan Servicing, and can provide a quick response with proven solutions.
- We publish a customized quarterly bulletin providing an overview of your portfolio with us and important updates.
- Our online School Portal is open 24/7. Through this secure website, you have access to your full loan portfolio listing and borrower account information in real-time.
- We offer proven products and tools to help you manage your default rate.
- Because we approach student loan repayment from the borrower's perspective as well as yours, we also provide effective resources for your borrowers to guide them through successful repayment.
We're working harder to make it simpler for you to support your students throughout repayment.
How Are We Doing?
We want to know what we can do to become your ideal servicer.
