Services for Graduate and Professional Schools
Ensure you are getting updates and information from your designated representative, Lisa Ciritella.
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- Graduate and Professional Sector Perspective
- Come Out and See Me!
- Key Features of MyFedLoan.org: For Graduate and Professional Schools
- Your Opinion Counts
Graduate and Professional Sector Perspective
New Tools and Resources
Based on feedback from public sector schools, we've added new features.
| Thumbnail | Feature & Description |
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School Portal Tools Based on your feedback, we enhanced the borrower search tools within our School Portal! You can now view these additional borrower account details on:
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National Student Loan Data System (NSLDS) Delinquency Report Tutorial (SWF) Still not getting all of your delinquency data from one source? Check out our instructional video to see how you can use the NSLDS Delinquency Report to produce one letter per month to delinquent borrowers who have loans serviced by a federal servicer. - Adobe Flash Plugin Required - |
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YouCanDealWithIt.com Visit YouCanDealWithIt.com for resources to help students and parents manage their finances. |
Quick Links
- See samples of what we send your borrowers from the time we begin servicing their loans until they start repayment. Visit our Borrower Communications Timeline.
- Download deferment, forbearance, Direct Debit forms, and more for your FedLoan Servicing borrowers.
Come Out and See Us!
FedLoan Servicing School Sector Representatives are attending the following upcoming events:
- April 11-13 - Illinois (ILASFAA)
- April 24-26 - New York (SUNYFAP)
- May 6-7 - Ohio (OASFAA)
- May 7-10 - EASFAA
- May 12-15 - Virginia (VASFAA)*
- May 19-21 - WASFAA
- May 22-24 - Georgia (GASFAA)
- May 22-24 - Florida (FASFAA)*
- June 26-29 - Michigan (MSFAA)
- July 14-17 - NASFAA*
*I will personally attend these events and look forward to seeing you there!
Key Features of MyFedLoan.org: For Graduate and Professional Schools
- Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program. - FedLoan Servicing Bulletin
Get an overview of your portfolio with this customized quarterly communication. - Default Prevention Plan Builder
Use our Default Prevention Plan Builder to make a targeted timeline of when to communicate with borrowers. - Student Welcome Information
Offers new student welcome details and contact information for borrowers with FedLoan Servicing.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Your Opinion Counts
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call or email me. I'm here to help, and I work for YOU!
Training
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs - FiveStar Training.
FiveStar Training consists of multiple different training options that allows you to pick the level of information you need.
- Watch one of our "Take Five" videos for instruction from FedLoan Servicing staff that is less than five minutes long.
- Attend a webinar.
- View our presentation handouts for high level details.
- Watch one of our tutorials for step-by-step instructions on specific tasks.
- Utilize our toolkits to help establish awareness campaigns on your campus.
Supporting Content
Contact Your Sector Representative
Lisa Ciritella is here to help.
By phone
(717) 720-2309 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
By fax
(717) 720-1628
By email
lciritel@pheaa.org