Borrower Communications Timeline
We regularly reach out to our borrowers to keep them informed and up to date about their loans.
Here are the standard communications—both written and online—that borrowers can expect to receive from the time we begin servicing their loans until the start of repayment.
Student Borrower
| Milestones and Communications | |
|---|---|
Milestone |
Communication |
| Student borrows first federal loan, which we begin servicing. | Welcome Letter/Privacy Notice (PDF) Welcome Email |
| Student receives disbursement on a new or existing loan. | Disbursement Notification Email |
| Student currently enrolled in school. | Loan Summary Email |
| Student requests to pay interest on the loan while in school.* | Interest Bill (PDF) |
| Student's disbursement is at least 120 days in the past. Begin education on interest. | Outstanding Interest Email |
| Student changes enrollment status. | Enrollment Change Confirmation (PDF) |
| Student begins grace period. | Entering Grace Email |
| Student has 90 days left of grace period. | 3-Month Grace Email |
| Student has 20 days left of grace period.* | Interest Notice (PDF) |
| Student is about to enter repayment. | Repayment Obligation/ Schedule Disclosure Statement (PDF) |
| Student enters repayment. | Installment Bill (PDF) |
| Student enters repayment. | Entering Repayment Email |
* Information Regarding Interest Bills and Interest Notices
To receive an interest bill while in school, a student must contact us and request to pay interest.
We send quarterly interest bills to all students who make this request, allowing them up to 30 days to pay the amount that has accrued. We do not penalize any student who chooses not to pay this quarterly interest bill, but we will not send additional quarterly bills if a bill goes unpaid for 30 days.
All students, regardless of whether or not they pay interest while in school, receive an interest notice when they have 20 days left of the grace period.
A student can view or pay the amount of interest that has accrued on the loan by signing in to Account Access, our online account management tool, at any time.
PLUS Borrower
| Milestones and Communications | |
|---|---|
Milestone |
Communication |
| PLUS borrower borrows first federal loan, which we begin servicing. | Welcome Letter/Privacy Notice (PDF) Welcome Email |
| PLUS borrower receives disbursement on a new or existing loan. | Disbursement Notification Email |
| PLUS borrower or student currently enrolled in school. | Loan Summary Email |
| PLUS borrower is about to enter repayment. | Repayment Obligation/Schedule Disclosure Statement (PDF) |
| PLUS borrower's repayment is deferred.* | Repayment Deferred Letter (PDF) |
| PLUS borrower enters repayment. | Installment Bill (PDF) |
* Information Regarding the Repayment Deferred Letter
This letter is only sent to PLUS borrowers who are enrolled full-time and are placed on an In-School Deferment.