News
Special Direct Consolidation Helps Manage Loan Debt
In today's world, students may need some additional help with managing their student loan debt. So as a dedicated servicer, we wanted to ensure that all of your eligible students receive the pertinent information they may need in regards to the Special Direct Consolidation Loan.
See Our Special Direct Consolidation Loan Information
Creating a Default Prevention Plan Just Got Easier
Don't know where to start when creating a default prevention plan for your school? Help is here! With our new Default Prevention Plan Builder, you can make a targeted timeline of when to communicate with borrowers depending on how involved you want to be. Answer two simple questions… it's that easy!
Go to the Default Prevention Plan Builder
Communications Prepare Borrowers for Repayment
We regularly reach out to our borrowers—through both written and online communications—from the time we begin servicing their loans until the start of repayment.
See Our Borrower Communications
Sector-Specific Focus Groups Provide Valuable Feedback
We recently held sector-specific focus groups at the Federal Student Aid Conference in Orlando, FL. These focus groups covered a wide array of topics, from confusion about split servicing to our timeline for borrower communications. We learned a lot from these focus groups, and based on this feedback, we're making improvements.
View the Public Sector Feedback (PDF)
View the Private Sector Feedback (PDF)
View the Proprietary Sector Feedback (PDF)
A New Direct Loan Transfer Initiative Is Underway
The FSA (Federal Student Aid) website recently posted guidance about a new initiative that addresses borrowers with federally-owned loans assigned to multiple servicers.
We're Updating Our School Portal
Based on your feedback, we continue to make enhancements to our School Portal! We will soon offer sort and filter functionality that helps you find what you need when you need it. Keep a look out for this improvement and more...