For Partners

Important information: The Potential Shutdown of the Federal Government

How may the potential shutdown of the federal government affect your federal loans?

Contact Us

We're here to help.

By email:
FSAHelp@myfedloan.org

  • Welcome FedLoan Servicing Partners!

    Welcome FedLoan Servicing Partners!

    Sign in to our Partner Portal to take advantage of the services and support we offer.

What Is the Partner Portal?

This online tool provides all the services that our FedLoan Servicing partners need in one easy-to-use location. Sign in today to access our loan servicing, imaging, and call-monitoring systems.

Who Should Use the Partner Portal?

The FedLoan Servicing Partner Portal is dedicated to the needs of Federal Student Aid (FSA) staff and vendors.

Who Is FedLoan Servicing?

The Pennsylvania Higher Education Assistance Agency (PHEAA) conducts its student loan servicing operations as FedLoan Servicing for federally-owned loans and as American Education Services (AES) for non-federal assets.

PHEAA created the FedLoan Servicing unit for servicing loans under its federal contract for three specific reasons:

  1. To reduce borrower confusion
  2. To allocate staff who can focus on servicing new Direct Loans
  3. To provide clarity to schools

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