Benefits for Service Members
We understand and appreciate the sacrifices that you make for our country. That is why we want to make you aware of the benefits that may be available to you.
While you are serving on active duty, it may be tough to manage your account, but rest assured, you have several options.
Update Your Contact Information
Make sure that we always have up-to-date contact information for you so we know where to send your mail. If you are deployed or traveling for training, be sure that we have your updated contact information before you leave. Sign in to Account Access to update your mailing address, phone number, and email address. This is how we will contact you about your student loans while you are away.
Third Party Permission
You can give us permission to release account information to individuals you authorize. Although they can receive specific information about your loans, they CANNOT make changes to your account. To authorize a third party to obtain your account information:
Providing Power of Attorney (POA) to someone you trust may be the most useful option if you have limited access to your account while you are away. Unlike someone who is only authorized to obtain information about your account, you can provide your POA with the ability to make decisions and changes on your account. Contact your Judge Advocate General's Corps office for more information.
Make sure your name and account number are listed on the document prior to mailing or faxing.
Reduced Payment & Loan Forgiveness Options
There are options available to lower your monthly payment amount (as low as $0)! You may even be eligible for partial or complete loan forgiveness.
Income-Driven Repayment Plans
We recommend selecting one of the income-driven plans (Pay As You Earn, Income-Based, or Income-Contingent) since these plans will most likely offer you the lowest payment amount. Additionally, after making the required number of qualifying payments, your outstanding loan balance may be forgiven.
If you want to get an idea of what your payment amount may be on any of the available plans, you can utilize the repayment estimator tool.
Public Service Loan Forgiveness (PSLF) Program
The PSLF Program was established to reward you for your work in the public sector. In this program, your outstanding loan balance can be forgiven after you make 120 qualifying payments. The PSLF Program requires some long-term planning.
Servicemembers Civil Relief Act (SCRA)
Service members eligible for this benefit can have their interest, costs, and fees capped at 6% during their service.
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If we identify through the Department of Defense (DOD) website that you meet the eligibility requirements, we will automatically place your eligible loans on SCRA and monitor to ensure that your interest, fees, and costs are capped at 6% while you are serving active duty.
Or, if we can't identify this through the DOD website:
Mail or fax your completed application and required documents to:
Fax: (717) 720-1628
No Interest Accrual Benefit (Service in Areas of Hostilities)
You may be eligible to have the interest rate on your loans reduced to 0% for up to 60 months.
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As a service member, there are specific deferments and forbearances that you may qualify for based on your circumstances.
To find the option that best fits your needs, sign in to Account Access and take our Eligibility Quiz.
Even though a deferment or forbearance may postpone your repayment obligation, we recommend exploring your repayment plan options first. Certain plans may offer you a lower payment option (as low as $0) and keep you on track to paying off your loans faster. You may even qualify to have a portion of your loan forgiven.
Here are some useful tips to help you manage your affairs while you are away protecting our country.
- Set up an online account to make managing your loans easier while away.
- Apply for Direct Debit so you can establish automatic monthly payments.
- Send us and your other student loan lenders/servicers a letter and a copy of your orders requesting the SCRA interest rate benefit.
- Elect a Power of Attorney or provide authorization to a third party.
- Request the repayment plan that best meets your needs, and consider whether you may benefit from Public Service Loan Forgiveness.
Power of Attorney
Are you a Power of Attorney (POA) for an active duty service member? Mail or fax the documentation to:
P.O. Box 69184
Harrisburg, PA 17106-9184
Fax: (717) 720-1628
Don't forget to include the service member's name and account number (if you have it).
Summary of Benefits
View all of the benefits available to you as a dedicated member of the armed forces.