| Update your mailing address, phone number, and/or email address: |
- Sign in to Account Access.
- Go to "Account Profile."
- Under Contact Information, select Change Information.
- Make your edits and then select Update Your Contact Information.
|
| Change your password: |
- Sign in to Account Access.
- Go to "Account Profile."
- Under Password & Security, select Change Password.
- Enter your current password, your new password, and select Update Password.
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| Change your last name: |
Send us a copy of one of these documents:
- Social Security card
- Current driver's license
- Birth certificate
- State ID
- U.S. Certificate of Naturalization (Form N-550 or N-570)
- Court order
- Marriage certificate
- W-2 Form
- Passport
- Unexpired U.S. military ID
- U.S. military discharge papers (Form DD214)
- U.S. Certificate of Citizenship (Form N-560 or N-561)
- Alien Registration Card (Form I-551 or I-151)
Send your documentation via:
Mail:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184
Fax: (717) 720-1628 |
| Change your first name: |
Send us a copy of one of these documents:
- Marriage certificate
- Court order
- U.S. Certificate of Naturalization (Form N-550 or N-570)
Send your documentation via:
Mail:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184
Fax: (717) 720-1628 |
Authorize someone to discuss your loan account information on your behalf:
|
- Sign in to Account Access.
- Go to "Account Profile."
- Under Account Authorization, select the Add New Authorization button to download the form.
- Complete and return your form via:
Mail:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184
Fax: (717) 720-1628
Learn more about Account Authorizations. |
Stop getting paper bills:
|
- Sign in to Account Access.
- Go to Account Profile and select "Paperless Enrollment."
- Check the box next to "Billing Statements."
- Read and agree to the Electronic Correspondence Agreement and Disclosure.
- Click the "Sign Up Now" button, and you're done!
Take a moment to make sure that we have the correct email address where you would like to receive your billing statement reminders. (And make us a "trusted sender" so our emails don't go to your spam folder.)
Learn more about Paperless Billing (eBilling). |
Have us automatically withdraw your monthly payments: |
Sign up for Direct Debit. |