How secure is my personal information?
We use the most up-to-date encryption technology to ensure your account information is not available to outside sources.
In addition, we never provide unauthorized third parties with information regarding how, when, or how much you pay.
Do I have to provide my Social Security number to create an online account?
For your security, you have the option to use your account number instead of your Social Security number when:
- Creating an online account
- Calling Customer Service or the automated phone system
- Corresponding in writing with FedLoan Servicing
How do I change my address?
You can change your address online. Follow these simple instructions:
|Step 1||Sign in to Account Access.|
|Step 2||Select the "Account Profile" link on the left.|
|Step 3||Select the "Edit Contact Information" link.|
|Step 4||Complete the form using the correct information.|
|Step 5||Select the "Update Contact Information" button.|
Or contact us by phone at 1-800-699-2908 or by email.
How can I change my name?
To update your account with your new name, you must provide us with of one of the following:
- Marriage certificate
- Social Security card
- Current driver's license
- Court order
- Certificate of U.S. Naturalization (form N-550 or N-570)
Submit this information by fax at (717) 720-1628 or send by U.S. Mail to:
P.O. Box 69184
Harrisburg, PA 17106-9184
How do I update my enrollment status?
You don't need to do anything. Your school provides enrollment information to the National Student Loan Data System (NSLDS), generally on a monthly basis. If you are at least a half-time student at a U.S. Department of Education–approved school, your current enrollment information should be on file.
Have more questions about enrollment status? Visit our Enrollment Status FAQ.
Can I change my due date?
You can change your due date only if your account is not past due.
To request a change in due date, call us at 1-800-699-2908 or email us through Account Access. Due dates must fall on days 1–13 or 15–28 on the calendar.
How can I get a Loan Verification Letter?
Simply sign in to Account Access to download and print the letter immediately. It is available for download 24/7.
I can't sign in to Account Access. What should I do?
If you're having trouble signing in to your online account, here's help.
- Recover your username if you've forgotten it.
- Reset your password if it's expired or you've forgotten it.
- Unlock your account if you're locked out.
Contact us if you continue to have problems signing in to your account or if you are having difficulty using the website.
Note: If you are at work, your employer's firewalls, privacy software, and other heightened layers of security may hinder our website's functionality. Try using a non-work computer before you report the problem.
My co-maker/endorser had access to my account with my old servicer. Will he or she still have access to my loans?
Co-makers and endorsers continue to have access to the loans on which they are an endorser or co-maker. They are assigned a unique 10-digit account number for safety and security purposes.
Can I make a payment on a borrower's account if I am not the borrower?
Yes. To make a payment on a borrower's account, mail your payment to:
U.S. Department of Education
P.O. Box 530210
Atlanta, GA 30353-0210
Important: Include the borrower's account number with your payment.
I am not the borrower, but I make payments on a student loan. Can I claim the interest that I paid on my tax return?
Contact a tax professional or the IRS at 1-800-829-1040 or www.irs.gov. We cannot advise you on tax matters. FedLoan Servicing is required to report only to the primary borrower and to the IRS the amount of interest that was paid in the name of the primary borrower.
I am a parent with a Federal Direct PLUS Loan. Can I postpone payments while my student is in school?
In general, you must start making payments on a Federal Direct PLUS Loan within 60 days of the final disbursement date. However, if your loan was first disbursed on July 1, 2008 or later, you may be able to postpone payments until 6 months after your student leaves school.
Submit a Parent PLUS Borrower Deferment Request (PDF) or call us at 1-800-699-2908. You can submit this request even if the loan has not yet been fully disbursed.
Please note, if your student is still in school, we do not automatically postpone payments for you unless you specifically requested we do this when you signed your MPN.