Billing FAQ
- Understanding Your Bill
- Billing Preferences
- Paper Bills
- Interest Notices
- Paperless Billing (eBilling)
Understanding Your Bill Expand All
Principal balance: What is it?
Find the definition in our glossary.
My bill shows that I owe nothing or only a partial payment. Why?
If you previously paid more than your monthly payment amount, the additional amount would have been applied to future monthly payments. This reduces the amount you owe, and your bill may show that you owe nothing or only a partial payment.
Billing Preferences
Can I get one bill for all of my FedLoan Servicing loans?
We send one bill for all loans that have the same payment due date. If you have loans with different due dates—and currently receive a separate bill for each—you can change your due dates, so they are all the same.
Can I change my due date?
You can change your due date only if your account is not past due.
To request a change in due date, call us at 1-800-699-2908 or email us through Account Access. Due dates must fall on days 1–13 or 15–28 on the calendar.
Paper Bills
I am still in school. Why am I getting a bill?
Look at the bill type on your billing statement.
| If the bill type shows… | Then you're receiving a bill because… |
|---|---|
| Interest | You requested to pay interest while you are in school. |
| Install | We haven't received information that you're currently attending a U.S. Department of Education–approved school at least half time. We typically receive enrollment information directly from your school. However, sometimes we don't receive enrollment information until a few weeks into the semester. If you're unable to make payments and want to suspend them until we receive the appropriate information from your school, contact us. |
I lost my paper bill. What should I do?
Sign in to Account Access to get your payment amount and pay your bill online.
Or pay by check or money order. Mail your payment to:
U.S. Department of Education
FedLoan Servicing
P.O. Box 530210
Atlanta, GA 30353-0210
Please include your account number on your check or money order.
Interest Notices
What is an interest notice?
An interest notice differs from a bill in that you're not required to make a payment. We will send you an interest notice approximately 20 days before your grace period ends or before a deferment or forbearance ends.
You'll receive an interest notice unless you specifically requested to make interest payments while you are in school or your loan is in grace, deferment, or forbearance. If you want to pay interest during these times, please send us a letter requesting this, and we will send you quarterly interest bills instead of an interest notice.
I am still in school. Why haven't I received any bills or notices regarding the interest on my loan?
Unless you specifically requested to be billed for the interest on your loans, we will send only one interest notice to you approximately 20 days before your grace period ends.
If you want to find out how much interest has accrued on your loans or make interest payments, sign in to Account Access, our online account management tool.
Can I make interest payments even if I do not receive a bill?
Yes. If you have an unsubsidized loan, making interest payments while you are in school can minimize the amount of interest that will capitalize (be added to your principal balance) when your account enters repayment. And you will pay less over the life of the loan.
Paperless Billing (eBilling)
What is Paperless Billing?
Paperless Billing provides monthly email reminders when it's time to pay your student loan bill. So, instead of getting a paper bill in the mail every month, you'll get a convenient email reminder in your inbox.
And don't worry. Paperless Billing is safe. We don't include billing details or personal account information, just a link that lets you securely sign in to pay or view your bill online.
Why should I sign up for Paperless Billing?
Paperless Billing is:
- Convenient—Sign in and pay or view your bill right from the secure Account Access link included in the email.
- Reliable—Get an email every month to remind you when your payment is due.
- Safe—Don't worry. Payment reminders do not include billing details or personal account information.
- Green—Reduce clutter and waste while helping the environment.
How do I sign up for Paperless Billing?
It's easy to switch from paper billing statements to Paperless Billing:
| Step 1 | Sign in to Account Access. |
|---|---|
| Step 2 | Go to Account Profile and select "Paperless Enrollment." |
| Step 3 | Check the box next to "Billing Statements." |
| Step 4 | Read and agree to the Electronic Correspondence Agreement and Disclosure. |
| Step 5 | Click the "Sign Up Now" button, and you're done! |
Take a moment to make sure that we have the correct email address where you would like to receive your billing statement reminders. (And make us a "trusted sender" so our emails don't go to your spam folder.)
By default, we send paper student loan bills and interest notices unless you change your billing preferences.