Account Authorizations

About account authorizations

You can authorize FedLoan Servicing to release your loan information to certain individuals, like your parents or spouse. This gives them permission to contact us about any account-related issues.

An authorized third party:

Can: Cannot:
  • Interact with customer service via phone on your behalf.
  • Access your online account information.
  • Provide information concerning changes to your address or phone number.
  • Make online student loan payments for you.
  • Request us to mail or fax your loan information.
  • Request changes or adjustments to your loans.

How to authorize others

Complete and submit a release form. Here's how:

Step Number Procedure
Step 1: Sign in to Account Access.
Step 2: Go to "Account Profile" and select Password Security & Privacy Settings.
Step 3: Under Privacy Settings, select the Add New Authorization button to download the form.
Step 4:

Complete and return your form to:

FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

Fax: 717-720-1628

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