Account Authorizations

To ensure the privacy of our borrowers, account specific information and changes to your loans can only be made by the borrower or those individuals to whom they provide authorization.

Check out the different types of third party contacts.

Immediate Family Member

Immediate Family Member 

We will discuss account-related questions with immediate family members as long as they can authenticate your account when they contact us.

Note: If you don't want us to discuss your account with your immediate family members, please give us a call. We will notate your account to ensure that you are the only person that we speak to.

Can:

Cannot:

  • Interact with customer service via phone on your behalf.
  • Provide information concerning changes to your address or phone number.
  • Request us to mail or fax your loan information.
  • Access your online account information.
  • Make online student loan payments for you.
  • Request changes or adjustments to your loans.

Authorized Third Party

Authorized Third Party 

You can authorize us to release your loan information to certain individuals. This gives them permission to contact us about any account-related issues.

Can:

Cannot:

  • Interact with customer service via phone on your behalf.
  • Provide information concerning changes to your address or phone number.
  • Request us to mail or fax your loan information.
  • Access your online account information.
  • Make online student loan payments for you.
  • Request changes or adjustments to your loans.

To authorize others, complete the Account Authorizations Agreement. Here's how:

Step Number Procedure
Step 1: Sign in to Account Access.
Step 2: Go to "Account Profile" and select Password Security & Privacy Settings.
Step 3: Under Privacy Settings, select the Add Account Authorizations button.
Step 4: Complete your Account PIN application.
Step 5: Complete the Account Authorizations Agreement Process or print, sign, and mail your application to the address provided.

Power of Attorney

Power of Attorney  

When you sign over Power of Attorney (POA) to someone, they have the same access to your account information as you do. A POA can:

  • Interact with customer service via phone.
  • Provide information concerning changes to your address or phone number.
  • Request us to mail or fax your loan information.
  • Access your online account information.
  • Make online student loan payments for you.
  • Request changes or adjustments to your loans.

Reference

Reference 

When you applied for your student loans, you provided contact information for references. These individuals aren't automatically granted any access to your loan information. However, if you want they can become authorized third parties.

Supporting Content

We protect your online account

Account Access is only intended for our borrowers. To protect personal information, we will block or delete online accounts if we suspect a third party has accessed it (even if they are a friend or family member). If you are not the borrower and need assistance or have questions about their account, contact us for assistance. We'll do everything we can to help.

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Account Access